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Who's listening?


Who's listening? Accountability to affected people in the Haiyan response

International humanitarian agencies invested more effort and energy into being “accountable to affected people” in the 2013 Typhoon Haiyan response in the Philippines than ever before.

This comprehensive and insightful case study compares the experiences of people affected with the perspectives of the agencies involved, and investigates the organisational and systemic factors that enabled some agencies to place accountability to affected people centre stage in their programming.

Four stages in the formalised accountability to affected people in the Typhoon Haiyan response

Four stages in the Accountability to affected people approach in the Haiyan response

See annex 3 for more information