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  • Youth Citizen Score card in Nepal

Youth Citizen Score Card

The Youth Citizen Score Card helps young people check if local services like schools, health posts, and water taps are working well. They talk to leaders to make these services better for everyone.

Young people, including many girls, meet with teachers, health workers, and local leaders to share what they find. They work together to fix problems like broken toilets, no drinking water, or missing medicines in the health post.

This way, young people can help their communities and make sure everyone gets the services they need.

For the first time in Nepal, young people are using the Young Citizen Score Card (YCSC) to help improve their communities. This tool lets them identify problems in local services and work together with leaders to find solutions.

They check services like schools, health posts, and water taps to see what needs to change. Many girls are leading this work, speaking with teachers and local leaders to ensure everyone in the community gets the support they need.

In Sindhuli, Plan International’s Strengthening Local Accountability through Youth Engagement (SLAS) project is helping young people, especially girls, to take the lead in improving health and education services. They look at issues like the need for clean toilets, menstrual hygiene support, and friendly health services for adolescents, and then share their findings with local leaders to ask for action.

SLAS also builds young people’s skills in digital advocacy, allowing them to create videos and social media content to raise awareness about the changes they want to see. This project shows that when young people are given the right tools and support, they can lead positive changes that help make their communities fairer, safer, and better for everyone.

SLAS project aims to:

  • Make communities more open, fair, and inclusive in decision-making.
  • Amplify youth voices in media and public decision-making spaces, especially those of young women and adolescent girls.
  • Empower young people as drivers of change, ensuring their civil and political rights are prioritised.

YCSC contributes to:

  • Empowering young people as drivers of change, ensuring their civil and political rights are prioritised.
  • Creating platforms for youth to engage directly with duty-bearers and influence local planning and budgeting processes.
  • Facilitating evidence-based dialogue, enabling service providers to address identified issues efficiently.

Turning personal loss into collective action

“Through SLAS, I learned to protect myself and others. Now, I feel confident to speak up for my rights and guide my community,” says Tulsa.

Tulsa, a young volunteer from Sindhuli, once got caught in an online scam due to misinformation, losing money meant for her studies. Through SLAS, she received training on digital literacy and safeguarding, which not only rebuilt her confidence but also inspired her to educate others about online safety. Today, she facilitates community dialogues on misinformation and digital safety and uses her own story to raise awareness among peers, ensuring others don’t face the same challenges.

“Through SLAS, I learned to protect myself and others. Now, I feel confident to speak up for my rights and guide my community.”

Tulsa, young volunteer
A group of young people standing and listening to the facilitator in a training.
A youth volunteer and a community member writing on a board.
Four young girls sitting on the school tables and ticking the youth citizen score card.
A boy (left) and Youth volunteer (right) ticking the YCSC in the community.
A group of youth volunteer wearing blue t-shirt are filling pre-test questionnaire during the training.
A girl looking at the chart paper on the black board and thinking
Youth volunteers’ journey from participating in YCSC learning training to applying YCSC in their communities. Click on images to expand. ©Plan International/HANDS Nepal

From textbooks to the frontlines of change

“Earlier, I thought change was only for adults to make. Now, I know we can create change ourselves,” says Manisha.

Manisha, once a shy student, now uses her mobile journalism skills to highlight issues in schools and health centers. She published her first news story under her own byline, documenting community challenges and bringing them to the attention of local authorities. Her reporting has led to tangible changes, such as restored computer labs and improved menstrual hygiene facilities in schools.

“Earlier, I thought change was only for adults to make. Now, I know we can create change ourselves.”

Manisha, young volunteer

Advocating for environmental accountability

“With a smartphone and the right skills, we are making authorities listen and act,” shares Sristika.

Seeing waste dumped into the Gwang River, Sristika captured photos and shared them on social media, prompting the ward office to investigate and implement better waste management practices. Through the SLAS Project, she has learned how to combine digital activism with community dialogue, ensuring youth voices are central in environmental discussions.

“With a smartphone and the right skills, we are making authorities listen and act.”

Sristika, youth volunteer

Using visual storytelling for social change

A man holding a camera stand and a girl is learning from him.
Youth volunteers are learning digital journalism skills. ©Plan International/HANDS Nepal

“A photo can be powerful. It can move people to act for change,” expresses Bipana.

Bipana’s simple photo of a young boy mending shoes led to discussions at the municipality level about child labour and education. Her participation in SLAS digital journalism training turned her passion for photography into an advocacy tool, proving that youth voices, when amplified, can influence community and policy-level decisions.

“A photo can be powerful. It can move people to act for change.”

Bipana, youth volunteer

Building a movement of young leaders

These stories are just a few examples of how 66 youth volunteers under the SLAS Project are leading community assessments, advocating for policy changes, and ensuring accountability in service delivery in Sindhuli. They have:

Youth volunteers sitting in a circle in a garden during training
  • Conducted 66 focus group discussions engaging 548 people.
  • Submitted a 45-point Charter of Demands to municipalities.
  • Facilitated the reopening of computer labs, improved water access in schools, and enhanced health services.
  • Mobilising communities to reduce child marriage and gender-based violence.
  • Establishing menstrual hygiene management systems in schools.
  • Displaying citizen charters in health posts and improving waste management.

Why this matters

At Plan International Nepal, we are proud to stand alongside these youth leaders as they reimagine governance and transform communities from within. Their stories showcase that when young people are trusted with responsibility and equipped with the right tools, they lead change that benefits all.

Young people are building a future where youth voices drive accountability, one story, one action, and one community at a time.

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