Anti-trafficking in persons help desk operations manual | Plan International Skip to main content
Anti-Trafficking in Persons Help Desk Operation Manual Cover

Anti-trafficking in persons help desk operations manual

Overview

This manual is a step-by-step guide for all personnel in charge or part of anti-trafficking help desk operations at ports or terminals where cases of trafficking in persons are likely to occur.

This manual is a step-by-step guide for all personnel in charge or part of anti-trafficking help desk operations at ports or terminals where cases of trafficking in persons are likely to occur. The guide is aimed at providing a standard and unified set of operational guidelines for anti-trafficking help desk personnel; strengthening the personnel’s capacity when managing and running these front line operations; and consequently improving the efficiency and functionality of these help desks in reducing, even eliminating, trafficking in persons occurring in these points of entry and exit.

This manual is also designed to help regional or local inter-agency anti-trafficking bodies or joint task forces (typically composed of agencies of the national government as well as local governments, in partnership with civil society organizations) when establishing or improving their ground-level presence — often through operational helpdesks — in seaports, airports and inland terminals.

Executive Summary

What is the purpose of this manual?

This manual is a step-by-step guide for all personnel in charge or part of anti-trafficking help desk operations at ports or terminals where cases of trafficking in persons are likely to occur. The guide is aimed at:

  • providing a standard and unified set of operational guidelines for anti-trafficking help desk personnel;
  • strengthening the personnel’s capacity when managing and running these front line operations; and
  • consequently improving the efficiency and functionality of these help desks in reducing, even eliminating, trafficking in persons occurring in these points of entry and exit.

This manual is also designed to help regional or local inter-agency anti-trafficking bodies or joint task forces (typically composed of agencies of the national government as well as local governments, in partnership with civil society organizations) when establishing or improving their ground-level presence — often through operational helpdesks — in seaports, airports and inland terminals.

Who will be using this manual?

Help Desk team members, particularly their field implementors, are given this handy guide to perform their tasks of protecting and assisting trafficking victims and of complementing the work of law enforcement agents. These duty bearers include personnel from both government and civil society organizations designated to manage anti-trafficking help desks at ports and terminals and/or to provide immediate support and assistance to trafficking victims rescued by these help desks

What are the features of this manual?

Chapters two and three respectively describe the overall system that governs help desk operations and the organizational setup and physical requirements needed to establish/manage a functional help desk. All manual users must read these chapters to understand how each implementor’s task contributes to and affects the entire anti-trafficking operations.

Each succeeding chapter (four to eight) covers a specific function that may be performed by the help desk in relation to the overall system of anti-trafficking operations conducted at ports/terminals in a locality.

Found in every chapter are:

  • the core objectives underlying a particular help desk function;
  • the roles and duties of each field implementor when performing a key role;
  • step-by-step and practical instructions as well as checklists where necessary; and
  • identification of points of interaction or coordination between and among each field implementor

Acknowledgements

Production of this document was supported with funds from Plan International Germany. The content was informed by various government agencies, law enforcement units, and local governments. The CAAT Project was supported with funding from the people of Germany and implemented by Plan International Philippines and Balay Mindanaw Foundation Inc. in 27 select communities in Eastern Visayas, CARAGA, and Region X. Since 2017 to 2021, the project aims to strengthen child protection in Visayas and Mindanao through the implementation of a project on anti-trafficking in person (TIP) and prevention and response to Online Sexual Abuse and Exploitation (OSAEC).

Written by Atty. Ma. Araceli Basco Habaradas

Designed by Richard Dy and Andrew Zarate